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Privacy Policy

1. Introduction

Garage Technical Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services. We handle personal data in line with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Who We Are

Garage Technical Services
Unit 4–5 A Tech Court
Lancaster Fields
Crewe
CW1 6FF

Telephone: 01270 255838
Email: gtscrewe@aol.com

3. What Information We May Collect

We may collect and process the following personal data:

  • Your name

  • Email address

  • Telephone number

  • Vehicle details you provide

  • Details of your enquiry or booking

  • Any information you submit through the website contact form

  • Technical website usage information, such as IP address, browser type, device information, and pages visited

If you contact us about servicing, diagnostics, repairs, MOT preparation, DPF cleaning, air-conditioning, steering, suspension, wheel alignment, diesel injector removal, or glow plug removal, we may also keep a record of the details relevant to your enquiry or booking. These services are listed on the Garage Technical Services website.

4. How We Collect Your Data

We may collect your data when:

  • You complete a contact form on our website

  • You call us, email us, or contact us directly

  • You book a service or request information from us

  • You browse our website

  • You interact with our website’s social media links

The website includes a contact form and publishes direct contact details for customer enquiries.

5. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries

  • Arrange bookings and provide our garage services

  • Communicate with you about your vehicle or appointment

  • Provide customer support

  • Maintain business records

  • Improve our website and services

  • Meet legal, regulatory, and accounting requirements

We will only use your personal data where we have a lawful basis to do so.

6. Lawful Bases for Processing

We rely on one or more of the following lawful bases:

  • Consent — where you have given clear permission for us to contact you or process specific information

  • Contract — where processing is necessary to provide a service you have requested

  • Legal obligation — where we are required to retain or disclose information by law

  • Legitimate interests — where it is necessary for the running and improvement of our business, provided your rights do not override those interests

7. How Long We Keep Your Data

We only keep personal data for as long as necessary for the purpose it was collected, including to satisfy legal, tax, accounting, or regulatory requirements. When your data is no longer required, we will securely delete or anonymise it.

8. Sharing Your Data

We do not sell your personal data. We may share your data with trusted third parties where necessary to operate our business and website, such as:

  • Website hosting or maintenance providers

  • IT support providers

  • Payment or accounting providers

  • Professional advisers

  • Legal or regulatory authorities where required

If third parties process data on our behalf, they will only do so in accordance with our instructions and applicable data protection law.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, improve performance, and understand how visitors use the site. Cookies may collect technical and usage information, but they do not usually identify you directly.

You can control cookies through your browser settings. If the site uses non-essential cookies, these should only be activated with your consent through an appropriate cookie banner.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

11. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data in certain circumstances

  • Request restriction of processing

  • Object to processing in certain circumstances

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

12. Complaints

If you have concerns about how we handle your personal data, we would appreciate the chance to address them first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

13. Third-Party Links

Our website may contain links to third-party websites or social media platforms. If you follow those links, please note that those sites have their own privacy policies and we do not accept responsibility for their content or data handling practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Any updates will be posted on this page with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Garage Technical Services
Unit 4–5 A Tech Court, Lancaster Fields, Crewe, CW1 6FF
Telephone: 01270 255838
Email: gtscrewe@aol.com

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